
{"id":195834,"date":"2019-04-01T15:27:54","date_gmt":"2019-04-01T19:27:54","guid":{"rendered":"https:\/\/oncubanews.com\/en\/?p=195834"},"modified":"2019-04-01T15:33:18","modified_gmt":"2019-04-01T19:33:18","slug":"cubans-in-booking-money-in-limbo","status":"publish","type":"post","link":"https:\/\/oncubanews.com\/en\/cuba-usa\/cubans-in-booking-money-in-limbo\/","title":{"rendered":"Cubans in Booking: money in limbo"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A couple of weeks ago, Cuban entrepreneur Denisse Rond\u00f3n started noticing a strange delay in the mechanism to receive the profits from the rental of her apartment in Havana, registered in the <\/span><a href=\"https:\/\/www.booking.com\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Booking<\/span><\/a><span style=\"font-weight: 400;\"> tourist accommodation platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It was enough to investigate on the Internet to discover why the money did not reach her bank account. It had been discovered that the Argentine intermediary company that processes her payments was part of a money laundering and drug trafficking network.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The unforeseen event affects both Denisse and an unknown number of Cubans out of the approximately 1,000 owners of private accommodations in Cuba that are managed through <em><strong>Booking<\/strong><\/em>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The income of those who used the services of <\/span><a href=\"https:\/\/www.smilewallet.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">SmileWallet<\/span><\/a><span style=\"font-weight: 400;\"> for <em><strong>Booking<\/strong><\/em> clients\u2019 virtual payments and bank transactions in dollars are in limbo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;I only lost 400 dollars, but a lot of people have lost 2,000 or 3,000 dollars or more,&#8221; said Denisse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thousands of dollars in transfers remained in an inaccessible virtual space and nobody is offering Cubans a solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;In the middle of all this, we\u2019re involved in a story of international trafficking, paying the consequences in such a delicate issue with which we have nothing to do,&#8221; lamented the Cuban entrepreneur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Cubans who could find a way to be in Booking did so despite the costly access to the Internet and other technological difficulties in Cuba. But apparently Booking did not respond with the same enthusiasm or were prepared for the singularities of the Cuban context, especially in the matter of payments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Abandoned to their fate, disoriented, the Cuban victims of the scam are organizing in social forums and created an email (afectadosmilewallet@gmail.com) to share information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although they are not the only victims of this international scam, the exceptional characteristics of the conditions in which Cuban entrepreneurs compete in the virtual world, make them particularly vulnerable to this and other similar situations, with no apparent solution.<\/span><\/p>\n<p><strong>Operation Goldpharma <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">The scandal came to light in mid-March, based on a joint operation between the U.S. Drug Enforcement Agency (DEA) and the Federal Intelligence Agency (AFI) of Argentina. According to local sources from both countries, the director and founder of Smilewallet, Sergio Ferrari, created the company to be able to &#8220;move funds between different countries, through the use of money transfer mechanisms.&#8221;<\/span><\/p>\n<div class=\"jeg_video_container jeg_video_content\"><iframe loading=\"lazy\" title=\"Operaci\u00f3n Goldpharma: desbarataron red internacional de venta ilegal de medicamentos\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/AmOJuyuNAtk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">Operation Goldpharma was carried out in the context of an opium crisis that has been affecting the United States for years and that generates millions of dollars in losses and lives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Currently the illegal drug sales site is blocked if you try to buy from the United States.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/03\/goldpharma-website-360x180-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-195839\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/03\/goldpharma-website-360x180-1-300x150.png\" alt=\"\" width=\"300\" height=\"150\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/03\/goldpharma-website-360x180-1-300x150.png 300w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/03\/goldpharma-website-360x180-1.png 360w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>The investigation lasted a year and a half, until a triangulation was discovered between Argentina, Romania and the United States, the latter the main recipient of illegal drugs trafficked by the gang.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Illegal drugs were sold through websites with names such as <\/span><a href=\"https:\/\/goldpharma.cn\/\"><span style=\"font-weight: 400;\">goldpharma.com<\/span><\/a><span style=\"font-weight: 400;\"> and distributed throughout the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Public Information Officer of the DEA, Kenneth B. Gales, explained to <em><strong>OnCuba<\/strong><\/em> that Ferrari was arrested in Argentina and since it is an ongoing case, he cannot give much information about it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gales provided OnCuba with the official document with the charges of the other five accused in managing the drug trafficking operation from Argentina, and that they should be tried in the United States once they are extradited. Two of them fled and have not been located yet.<\/span><\/p>\n<a href=\"https:\/\/oncubanews.com\/wp-content\/uploads\/2019\/03\/redacted-18cr175-superseding-indictment-certified.pdf\" class=\"pdfemb-viewer\" style=\"\" data-width=\"max\" data-height=\"max\" data-mobile-width=\"500\"  data-scrollbar=\"none\" data-download=\"on\" data-tracking=\"on\" data-newwindow=\"on\" data-pagetextbox=\"off\" data-scrolltotop=\"off\" data-startzoom=\"100\" data-startfpzoom=\"100\" data-toolbar=\"bottom\" data-toolbar-fixed=\"off\">redacted-18cr175-superseding-indictment-certified<br\/><\/a>\n<p><span style=\"font-weight: 400;\">The platform used to launder the money from those operations, SmileWallet, recommended accumulating payments to reduce the total tax on the final transfer to the client\u2019s bank account. This means that many people accumulated months of earnings in order to receive the most money.<\/span><\/p>\n<figure id=\"attachment_195934\" aria-describedby=\"caption-attachment-195934\" style=\"width: 750px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/smilewallet-twitter-750x375.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-195934 size-full\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/smilewallet-twitter-750x375.png\" alt=\"\" width=\"750\" height=\"375\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/smilewallet-twitter-750x375.png 750w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/smilewallet-twitter-750x375-300x150.png 300w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/smilewallet-twitter-750x375-360x180.png 360w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><figcaption id=\"caption-attachment-195934\" class=\"wp-caption-text\">SmileWallet\u00b4s Twitter account was created in 2018 and shows no tweets until the moment<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">This process also coincided with the decline of tourism in Cuba, which is why more people did everything possible to publish their properties in all possible ways.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, there is no clear protocol of what to do in these cases from the point of view of the victims, especially when the process involves several countries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An affected person who preferred to remain anonymous provided OnCuba with an email sent by Smilewallet, just one day after the scandal broke out.<\/span><\/p>\n<figure id=\"attachment_195935\" aria-describedby=\"caption-attachment-195935\" style=\"width: 750px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/mensaje-bookin-750x375.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-195935\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/mensaje-bookin-750x375.jpg\" alt=\"Smilewallet message facilitated by one of the victims of the scam.\" width=\"750\" height=\"375\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/mensaje-bookin-750x375.jpg 750w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/mensaje-bookin-750x375-300x150.jpg 300w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/mensaje-bookin-750x375-360x180.jpg 360w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><figcaption id=\"caption-attachment-195935\" class=\"wp-caption-text\">Smilewallet message facilitated by one of the victims of the scam.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The message seems to indicate that once the problem is &#8220;solved&#8221; they will proceed to resume payments. However, the platform is still active and more people could fall into the trap of creating new accounts. Just this Thursday, March 28, a new account could still be created and activated on the website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<div id='gallery-1' class='gallery galleryid-195834 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/oncubanews.com\/en\/cuba-usa\/cubans-in-booking-money-in-limbo\/attachment\/capture-decran-2019-03-28-a-19-19-55-3\/'><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"387\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/capture-d\u2019e\u0301cran-2019-03-28-a\u0300-19.19.55-1.png\" class=\"attachment-full size-full\" alt=\"Screenshot of a newly created account in Smilewallet, a fa\u00e7ade for money laundering.\" aria-describedby=\"gallery-1-195936\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/capture-d\u2019e\u0301cran-2019-03-28-a\u0300-19.19.55-1.png 640w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/capture-d\u2019e\u0301cran-2019-03-28-a\u0300-19.19.55-1-300x181.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-195936'>\n\t\t\t\tScreenshot of a newly created account in Smilewallet, a fa\u00e7ade for money laundering.\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/oncubanews.com\/en\/cuba-usa\/cubans-in-booking-money-in-limbo\/attachment\/capture-decran-2019-03-28-a-19-20-27-2\/'><img loading=\"lazy\" decoding=\"async\" width=\"536\" height=\"480\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/capture-d\u2019e\u0301cran-2019-03-28-a\u0300-19.20.27.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/capture-d\u2019e\u0301cran-2019-03-28-a\u0300-19.20.27.png 536w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/capture-d\u2019e\u0301cran-2019-03-28-a\u0300-19.20.27-300x269.png 300w\" sizes=\"auto, (max-width: 536px) 100vw, 536px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\n<p>&nbsp;<\/p>\n<p><strong>Booking.com loves Cuba?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\"><em><strong>Booking.com<\/strong><\/em>, a Dutch-based company with branches in more than 70 countries, began operations with Cuba in March 2016, more than a year after its main competitor, the <em><strong>Airbnb<\/strong><\/em> booking site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At that time the <\/span><a href=\"https:\/\/news.booking.com\/cuba-is-calling-discover-the-latest-travel-hot-spot-with-bookingcom\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">first article<\/span><\/a><span style=\"font-weight: 400;\"> dedicated to the island from <em><strong>Booking<\/strong><\/em> recommended a list of places to stay at, all of them joint or state ownership hotels, and aimed directly at the U.S. market, increasingly on the upswing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;The company&#8217;s decision follows the recent relaxation of restrictions for American travelers to Cuba. The announcement means that Cuba will soon be able to be booked instantly for U.S. travelers that meet the criteria currently approved by the U.S. government to travel to Cuba,&#8221; the company said on its <\/span><a href=\"https:\/\/news.booking.com\/cuba-release\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">website<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<figure id=\"attachment_195938\" aria-describedby=\"caption-attachment-195938\" style=\"width: 3000px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-195938\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba.png\" alt=\"Booking promotes properties in Cuba and mentions that &quot;it loves Cuba.&quot;\" width=\"3000\" height=\"1071\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba.png 3000w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba-300x107.png 300w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba-768x274.png 768w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba-1024x366.png 1024w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba-750x268.png 750w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-ama-a-cuba-1140x407.png 1140w\" sizes=\"auto, (max-width: 3000px) 100vw, 3000px\" \/><\/a><figcaption id=\"caption-attachment-195938\" class=\"wp-caption-text\">Booking promotes properties in Cuba and mentions that &#8220;it loves Cuba.&#8221;<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The opportunity for Cuban entrepreneurs came after and under difficult conditions due to the lack of Internet, and above all, the additional problems posed by the blockade restrictions, for example, in terms of how to process payments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When owners receive a reservation through <em><strong>Booking<\/strong><\/em>, the site generates a virtual card in which it deposits the funds that were previously paid by the client. Those funds can only be received by the owner of the accommodation through a virtual payment terminal that deposits the funds in a bank account outside of Cuba.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But many of these terminals, such as SumUp or Stripe, do not work with Cuba due to the U.S. embargo restrictions. This is why several sites have emerged as an alternative, although they charge high commissions for capturing the funds of the virtual card and sending them to the bank account of the owners of hostels. One of them was precisely SmileWallet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike <em><strong>Booking<\/strong><\/em>, its <em><strong>Airbnb<\/strong><\/em> competitor can deposit the profits directly if an account is included abroad, which several owners use as an alternative through relatives, friends or themselves if they have a second residence in another country.<\/span><\/p>\n<figure id=\"attachment_195939\" aria-describedby=\"caption-attachment-195939\" style=\"width: 1140px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-195939\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2.jpg\" alt=\"The co-founder of the Airbnb digital platform, Nathan Blecharczyk, in Havana, in June 2015. Photo: Desmond Boylan\/AP.\" width=\"1140\" height=\"641\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2.jpg 1140w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2-300x169.jpg 300w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2-768x432.jpg 768w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2-1024x576.jpg 1024w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/cuba-airbnb2-750x422.jpg 750w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><\/a><figcaption id=\"caption-attachment-195939\" class=\"wp-caption-text\">The co-founder of the Airbnb digital platform, Nathan Blecharczyk, in Havana, in June 2015. Photo: Desmond Boylan\/AP.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Another simple form of payment that Airbnb implements is the direct sending of money (already converted to CUC) through the<em><strong> VaCuba<\/strong><\/em> agency, which works with a network of people who distribute the cash house by house on the island.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><em><strong>Booking<\/strong><\/em> and other platforms like Expedia work differently and are limited to being intermediaries between the host and the client, but leave the burden of payments to the owners, managed through the aforementioned virtual cards.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Then it&#8217;s the owners who have to fend for themselves to collect the money, within a two-month limit,&#8221; explains Denisse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the case of Denisse, as in that of other Cubans, it was <em><strong>Booking<\/strong><\/em> who recommended joining SmileWallet. After providing that platform with several personal documents and business references, the account could be opened, a form filled out with the coordinates of the credit card and the money could enter in around two weeks, subtracting a commission of 15 percent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Denisse comments that the payment was effective at the beginning, &#8220;although extremely slow and with high commissions.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;At the beginning you wrote and they answered, even on weekends. It was just over 15 days ago that the problems began,&#8221; she said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alfonso Gu\u00eda, another of those affected, explains that there is a second form of payment that SmileWallet used, through <\/span><a href=\"https:\/\/www.unionpayintl.com\/en\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">UnionPay,<\/span><\/a><span style=\"font-weight: 400;\"> a Chinese subsidiary that issues credit and debit cards that can be used anywhere in the world, including Cuba.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since the irregularities began and until the scam was discovered, several hostel owners have tried to communicate with both SmileWallet and <em><strong>Booking.com<\/strong><\/em> with no results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;<em><strong>Booking<\/strong><\/em>, which charges very high percentages for each reservation made from its site, washes its hands with the Smilewallet issue. I went around the world on the phone with their Customer Service, as they passed me through offices in Mexico, Spain, France and the United States. The answer is simple and impersonal and I have received it four times already,&#8221; Denisse said.<\/span><\/p>\n<p><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/image1-1-576x1024.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-195940\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/image1-1-576x1024.png\" alt=\"\" width=\"576\" height=\"1024\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/image1-1-576x1024.png 576w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/image1-1-576x1024-169x300.png 169w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><em><strong>OnCuba<\/strong><\/em> tried for several days to contact <em><strong>Booking.com<\/strong><\/em> through email and phone calls, unsuccessfully. Until the publication of this article, we have not received any answer from its representatives and public relations executives in the United States.<\/span><\/p>\n<p><strong>Playing in the jungle with zoo rules<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">In Cuba, the reservation system in private homes works under a monthly tax payment regulation, as well as the declaration of each room occupied during the month. The owners must report names, surnames and documentation and country of origin of the tenants they receive in their rooms and the number of days occupied.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case, the victims of the SmileWallet scam had to report the clients, but the question that hangs over this and that the entrepreneurs should consult with the local authorities is whether they should pay taxes for money they never really came into.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Willing to advertise their businesses in as many ways as possible, the owners of hostels usually enter into informal advertising networks and &#8220;travel agencies&#8221; to which they give a small commission for each room they rent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Coupled with the difficult access to the Internet, many rental owners also hire the services of other intermediaries who promise to manage their accounts on <em><strong>Airbnb<\/strong><\/em>, <em><strong>Booking.com<\/strong><\/em> and other booking sites.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This prevents having real control over the prices of the rooms and includes a chain of intermediaries that distances the client from the owner in the transaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a tourist booking through <em><strong>Booking<\/strong><\/em>, which in turn refers to a virtual payment platform, which deposits the money in the hostel\u2019s account managed by a third intermediary who will take a final part to the owner of the property. Up to half the original price could stay along the way, which increases costs for the client and limits the income for the owner.<\/span><\/p>\n<figure id=\"attachment_195941\" aria-describedby=\"caption-attachment-195941\" style=\"width: 2982px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-195941 size-full\" src=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses.png\" alt=\"According to Booking.com there are more than a thousand Cuban houses advertised on its site.\" width=\"2982\" height=\"1154\" srcset=\"https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses.png 2982w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses-300x116.png 300w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses-768x297.png 768w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses-1024x396.png 1024w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses-750x290.png 750w, https:\/\/oncubanews.com\/en\/wp-content\/uploads\/2019\/04\/booking-guest-houses-1140x441.png 1140w\" sizes=\"auto, (max-width: 2982px) 100vw, 2982px\" \/><\/a><figcaption id=\"caption-attachment-195941\" class=\"wp-caption-text\">According to Booking.com there are more than a thousand Cuban houses advertised on its site.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">On the other hand, there are Cubans who live abroad and have properties on the island that they rent to tourists. In this case they would have other opportunities to manage the accounts, but in<em><strong> Booking<\/strong><\/em> this is not an option, nor in most of the U.S. payment platforms.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mentioning the word &#8220;Cuba&#8221; is almost always synonymous with &#8220;the transaction is forbidden.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Here Cubans pay the consequences of that isolation, of that technological helplessness, of wanting to play in the jungle with the same rules of the zoo,&#8221; said Denisse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What can finally happen to those affected in this particular case? What are the protocols to follow when a considerable number of Cubans are scammed from other countries?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;I don\u2019t know how all this is going to end up or what to do. To complain in our office of the ONAT? In the Ministry of Labor of Cuba? Making a report to the police for fraud? Going to the embassy of Argentina and denouncing the situation?&#8221; Denisse said frustrated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile, the U.S. authorities in charge of the case declined to comment on the possible actions that victims of money laundering can take. The extraterritoriality of the matter complicates things even more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The case that the DEA is handling refers exclusively to drug trafficking and not to money laundering itself.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Several private home owners have commented on open forums such as the one on TripAdvisor that they will eliminate their profile from the <em><strong>Booking<\/strong><\/em> platform, although others simply ask about other virtual payment alternatives and insist on keeping that option open.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2017 a user who signs as Alberto S. complained from Spain about the limitations to collect the bookings: &#8220;We have to make force all together with <em><strong>Booking<\/strong><\/em>.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That <\/span><a href=\"https:\/\/www.tripadvisor.es\/ShowTopic-g147270-i91-k10955018-o230-Booking_com-Cuba.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">post<\/span><\/a><span style=\"font-weight: 400;\"> was retaken as a result of what happened with SmileWallet and users warn each other.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;If <em><strong>Booking<\/strong><\/em> cannot guarantee us a safe and direct payment, then I decline its proposal. It is not us who have to adapt to <em><strong>Booking<\/strong><\/em>, but the other way around,&#8221; said Denisse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;We do not work for <em><strong>Booking<\/strong><\/em>, it&#8217;s rather the reverse of how the contract works,&#8221; she concluded.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A couple of weeks ago, Cuban entrepreneur Denisse Rond\u00f3n started noticing a strange delay in the mechanism to receive the profits from the rental of her apartment in Havana, registered in the Booking tourist accommodation platform. It was enough to investigate on the Internet to discover why the money did not reach her bank account. [&hellip;]<\/p>\n","protected":false},"author":3096,"featured_media":195837,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13944],"tags":[19826,14862,14891,19828,19827],"ppma_author":[33549,7168],"class_list":["post-195834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cuba-usa","tag-booking","tag-cuba-us","tag-cuba-usa-relations","tag-rental-houses-in-cuba","tag-smilewallet"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cubans in Booking: money in limbo | OnCubaNews English<\/title>\n<meta name=\"description\" content=\"Owners of rental houses advertised on Booking.com are indirect victims of a gang that trafficked in drugs to the United States and laundered money through SmileWallet.\" \/>\n<meta name=\"robots\" content=\"index, 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