
{"id":206580,"date":"2019-09-26T15:01:01","date_gmt":"2019-09-26T19:01:01","guid":{"rendered":"https:\/\/oncubanews.com\/en\/?p=206580"},"modified":"2019-09-26T15:01:01","modified_gmt":"2019-09-26T19:01:01","slug":"tourists-kept-in-cuba-due-to-thomas-cook-bankruptcy-start-leaving","status":"publish","type":"post","link":"https:\/\/oncubanews.com\/en\/cuba\/tourists-kept-in-cuba-due-to-thomas-cook-bankruptcy-start-leaving\/","title":{"rendered":"Tourists kept in Cuba due to Thomas Cook bankruptcy start leaving"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Tourists kept in Cuba after the <\/span><a href=\"https:\/\/oncubanews.com\/mundo\/quiebra-la-operadora-turistica-thomas-cook-miles-de-vacacionistas-varados\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">bankruptcy<\/span><\/a><span style=\"font-weight: 400;\"> of British tour operator Thomas Cook started leaving the island after Cuban authorities allowed their departure and their initial flights started being rescheduled.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A first flight took off from Holgu\u00edn airport to Gatwick, London, this Wednesday, and others are planned for the next few days from this eastern city and the resorts of Cayo Coco and Varadero, where some 2,000 travelers affected by the bankruptcy were concentrated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This was reported on Twitter by United Kingdom Ambassador to the island, Dr. Antony Stokes, who has maintained an active communication with tourists\u2015updating them on changes in schedules and itineraries\u2015and has served as a mediator before the Cuban authorities to resolve the crisis.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">For <a href=\"https:\/\/twitter.com\/hashtag\/ThomasCook?src=hash&amp;ref_src=twsrc%5Etfw\">#ThomasCook<\/a> customers in <a href=\"https:\/\/twitter.com\/hashtag\/Cuba?src=hash&amp;ref_src=twsrc%5Etfw\">#Cuba<\/a> flying tomorrow 26 September from Holgu\u00edn (HOG): flight destination is now London Heathrow. Transfers to Manchester are being arranged. Updated info at CAA website. Thank you for your understanding. <a href=\"https:\/\/t.co\/YPdOFPNg0Y\">https:\/\/t.co\/YPdOFPNg0Y<\/a><\/p>\n<p>&mdash; Dr Antony Stokes LVO OBE (@embAntony) <a href=\"https:\/\/twitter.com\/embAntony\/status\/1176859360108171266?ref_src=twsrc%5Etfw\">September 25, 2019<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Previously, several Thomas Cook staff members and British customers said they were not allowed to leave Cuba without paying for the services contracted by the tour operator, <\/span><a href=\"https:\/\/www.dailymail.co.uk\/news\/article-7501281\/Thomas-Cook-passengers-crew-banned-leaving-Cuba-authorities-refuse-accept-CAA-bills.html?fbclid=IwAR0w5Xmixe97gQV8cIvQUpdsOOTXnQ8YVJcC-alAqqBnqOQlgX2-JWxLiPI\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">according to<\/span><\/a><span style=\"font-weight: 400;\"> the <em>Daily Mail<\/em> in its online version.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The British publication reported that several Cuban hotels refused to let tourists go without paying, even though they had previously paid Thomas Cook for the trip. Based on testimonies and publications of family members on social networks, the media said that travelers were being &#8220;kept as ransom&#8221; until the company paid what it owed to the island.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the visitors used adjectives such as &#8220;trapped,&#8221; &#8220;retained,&#8221; &#8220;isolated,&#8221; &#8220;blocked&#8221; and &#8220;detained&#8221; to describe their situation in Cuba in the hours that followed the bankruptcy of the tour operator. Some even said they had been &#8220;threatened&#8221; by the hotel&#8217;s security, according to the <em>Daily Mail<\/em>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before these events were reported, a British Embassy source had said that those affected had &#8220;their stay guaranteed in Cuban hotels&#8221; until their return was rescheduled.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, &#8220;after 48 hours of chaos&#8221; and through the mediation of the British ambassador, the Cuban hotel facilities received &#8220;instructions&#8221; to allow the affected tourists to leave without having to pay. Stokes himself explained it on Twitter and thanked customers for their patience in these &#8220;distressing circumstances.&#8221;<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Urgent for <a href=\"https:\/\/twitter.com\/hashtag\/ThomasCook?src=hash&amp;ref_src=twsrc%5Etfw\">#ThomasCook<\/a> customers: hotels in <a href=\"https:\/\/twitter.com\/hashtag\/Cuba?src=hash&amp;ref_src=twsrc%5Etfw\">#Cuba<\/a> now have authority\/instruction to allow customers, and air crew, to depart without paying (on basis of ATOL guarantee). Very grateful for patience of all affected in distressing circumstances<\/p>\n<p>&mdash; Dr Antony Stokes LVO OBE (@embAntony) <a href=\"https:\/\/twitter.com\/embAntony\/status\/1176619834702008325?ref_src=twsrc%5Etfw\">September 24, 2019<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">The diplomat also thanked the Cuban government &#8220;for working closely with the UK to address some practical and logistical issues stemming from <\/span><a href=\"https:\/\/twitter.com\/hashtag\/ThomasCook?src=hash\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Thomas Cook<\/span><\/a><span style=\"font-weight: 400;\">\u2019s sad end.&#8221;<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Grateful to <a href=\"https:\/\/twitter.com\/hashtag\/Cuba?src=hash&amp;ref_src=twsrc%5Etfw\">#Cuba<\/a> govt for working closely with UK to address some practical &amp; logistical issues stemming from <a href=\"https:\/\/twitter.com\/hashtag\/ThomasCook?src=hash&amp;ref_src=twsrc%5Etfw\">#ThomasCook<\/a>\u2019s sad end. I\u2019m sorry this remains difficult &amp; stressful for many, notwithstanding fantastic work of ex Thomas Cook staff, <a href=\"https:\/\/twitter.com\/VirginAtlantic?ref_src=twsrc%5Etfw\">@VirginAtlantic<\/a> staff &amp; many others<\/p>\n<p>&mdash; Dr Antony Stokes LVO OBE (@embAntony) <a href=\"https:\/\/twitter.com\/embAntony\/status\/1176889210030186497?ref_src=twsrc%5Etfw\">September 25, 2019<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Tourists who traveled to Cuba through Thomas Cook are part of the more than 600,000 worldwide\u2015150,000 of them from the United Kingdom\u2015affected by the bankruptcy of the tour operator this Monday after 178 years of history.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The fall of the group\u2015which operates in 16 countries, has 105 aircraft and 200 hotels and hotel complexes with its brand\u2015also affects those who have already paid for reservations in advance, totaling millions of pounds.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thomas Cook went into suspension of payments when it did not obtain the additional funds of 200 million pounds (227 million euros) required by banks such as RBS and Lloyds to face the winter months.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tourists kept in Cuba after the bankruptcy of British tour operator Thomas Cook started leaving the island after Cuban authorities allowed their departure and their initial flights started being rescheduled. A first flight took off from Holgu\u00edn airport to Gatwick, London, this Wednesday, and others are planned for the next few days from this eastern [&hellip;]<\/p>\n","protected":false},"author":3134,"featured_media":206581,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13902],"tags":[25369,14916],"ppma_author":[33546,8689],"class_list":["post-206580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cuba","tag-thomas-cook","tag-tourism-in-cuba"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tourists kept in Cuba due to Thomas Cook bankruptcy start leaving | OnCubaNews English<\/title>\n<meta name=\"description\" content=\"After &quot;48 hours of chaos&quot; and thanks to the mediation of the British ambassador on the island, the 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