{"id":221597,"date":"2020-05-22T14:26:07","date_gmt":"2020-05-22T18:26:07","guid":{"rendered":"https:\/\/oncubanews.com\/en\/?p=221597"},"modified":"2020-05-22T14:26:07","modified_gmt":"2020-05-22T18:26:07","slug":"etecsa-no-wrong-pricing-in-consumption-of-data-voucher","status":"publish","type":"post","link":"https:\/\/oncubanews.com\/en\/cuba\/etecsa-no-wrong-pricing-in-consumption-of-data-voucher\/","title":{"rendered":"ETECSA: no \u201cwrong pricing\u201d in consumption of data voucher"},"content":{"rendered":"<p>In the face of the increase in customer complaints indicating the rapid consumption of the one giga voucher of the most recent international recharge promoted by <a href=\"https:\/\/oncubanews.com\/tag\/etecsa-es\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cuba\u2019s Telecommunications Enterprise S.A. (ETECSA)<\/a>, the entity\u2019s officials explained this Wednesday that there was no anomaly nor was there a \u201cwrong pricing.\u201d<\/p>\n<p>The state enterprise\u2019s director of operation and maintenance, Kevin Castro, justified what had happened, affirming that many people \u201chave confused this recharge voucher with the LTE voucher, which is applied to some of the data packages that ETECSA offers today,\u201d <em><a href=\"http:\/\/www.cubadebate.cu\/noticias\/2020\/05\/21\/etecsa-aclara-dudas-sobre-bonos-recargas-y-nauta-hogar\/#.XsbeUMqB6fB\" target=\"_blank\" rel=\"noopener noreferrer\">Cubadebate<\/a><\/em> reported.<\/p>\n<p>He explained that users compared the one giga voucher with that of the data package that includes the purchase of one giga\u2015for 10 Cuban convertible pesos (CUC)\u2015and is rewarded with an additional voucher of equal value to consume on the LTE network, plus the 300 megabytes available for national navigation, which as a whole gives a value of 2.3 gigabytes.<\/p>\n<p>The enterprise, which has a monopoly over telecommunications in Cuba, for the first time added in its international recharges a one-giga-data voucher for internet connection through mobile devices. However, its rapid consumption by many customers generated suspicions and criticism on social networks.<\/p>\n<p>Castro clarified that the offered voucher now consumes data on any of the country\u2019s three networks: 2G, 3G or 4G, while the LTE voucher is only for consuming on the 4G network and, in addition, the user then has another amount available for the purchased package.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"bqDLtI8ypp\"><p><a href=\"https:\/\/oncubanews.com\/en\/cuba\/etecsa-to-include-mobile-data-voucher-in-upcoming-international-recharges\/\">ETECSA to include mobile data voucher in upcoming international recharges<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;ETECSA to include mobile data voucher in upcoming international recharges&#8221; &#8212; OnCubaNews English\" src=\"https:\/\/oncubanews.com\/en\/cuba\/etecsa-to-include-mobile-data-voucher-in-upcoming-international-recharges\/embed\/#?secret=7pzCo0hhlL#?secret=bqDLtI8ypp\" data-secret=\"bqDLtI8ypp\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>\u201cWe detected cases in which users did not have the internet consumption rate and automatic updates disabled. They then received the recharge, connected the data, the phone updated the operating system, consumed the voucher, and then continued to consume the customer\u2019s balance. That is why their telephone and data balance ran out without them knowing it,\u201d said the specialist, quoted by <em>Cubadebate<\/em>.<\/p>\n<p>The executive assured that all the complaints received were reviewed, case by case, and in none of them was there \u201cwrong pricing.\u201d<\/p>\n<p>For her part, Tania Vel\u00e1zquez, ETECSA\u2019s first vice president, commented that 53% of the users who received this benefit\u2015she didn\u2019t specify how many\u2015have not yet fully used it.<\/p>\n<p>According to Marketing Director L\u00e1zara Mairen Jim\u00e9nez, at least 30,000 people received the recharge and joined the use of data for the first time in Cuba.<\/p>\n<p>Those users have not configured their terminals so that they don\u2019t automatically download updates, which consumes megabytes, sometimes in huge amounts, she explained.<\/p>\n<p>For her part, Commercial Vice President of ETECSA Hilda Arias P\u00e9rez said that since May 10 the enterprise has received 2,270 complaints related to the recharge voucher, \u201cwhich represents only 0.3% of mobile telephone customers in Cuba,\u201d she said.<\/p>\n<p>Likewise, she explained that 374 complaints about what happened with the Nauta Hogar home internet service were attended to, and \u201cprompt attention\u201d was offered to each client.<\/p>\n<p>Difficulties related to internet access are the cause of constant complaints by Cubans, even though the possibilities of connectivity on the island have multiplied in recent years and services such as Nauta Hogar and mobile data connection were established.<\/p>\n<p>High prices\u2015compared to state wages in Cuba\u2015, the instability of the connection and some problems with the packages and vouchers marketed by ETECSA, are among the most frequent complaints from those who connect from the island.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the face of the increase in customer complaints indicating the rapid consumption of the one giga voucher of the most recent international recharge promoted by Cuba\u2019s Telecommunications Enterprise S.A. (ETECSA), the entity\u2019s officials explained this Wednesday that there was no anomaly nor was there a \u201cwrong pricing.\u201d The state enterprise\u2019s director of operation and [&hellip;]<\/p>\n","protected":false},"author":3134,"featured_media":221598,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13902],"tags":[8863,8479],"ppma_author":[33546,8689],"class_list":["post-221597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cuba","tag-cuban-society","tag-telecommunications-company-of-cuba-etecsa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ETECSA: no \u201cwrong pricing\u201d in consumption of data voucher | OnCubaNews English<\/title>\n<meta name=\"description\" content=\"The director of operation and maintenance at the 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